Privacy Policy

Who we are

Nival IT Solutions provides technology support and consulting services. Our website is nivalit.tech.

Information we collect

When you contact us by phone, email, or the support request form, we may receive information you choose to provide, such as your name, email address, optional phone number, appointment preferences, and information about the device, network, or technology issue you want help with. Please do not submit passwords or sensitive access codes.

Our web host may also automatically record basic technical information such as your IP address, browser type, referring page, date and time, and requested pages. This information is generally used to operate, secure, and troubleshoot the website.

How we use information

• To respond to questions and schedule service.
• To diagnose technology issues and provide requested services.
• To maintain the security, reliability, and performance of our website and systems.
• To keep business records and meet legal obligations.

Cookies and analytics

WordPress and our hosting provider may use cookies that are necessary for site administration, security, or basic functionality. We use Google Analytics through Site Kit by Google to understand how visitors find and use this website and to improve our services. Google Analytics may collect information such as pages viewed, approximate location, device and browser details, referral source, and interactions with site features. Google may process this information under its Privacy Policy. Logged-in website administrators are excluded from our Analytics reporting.

The support request form is provided by WPForms and uses built-in, behind-the-scenes spam protection. Form submissions are sent by email to Nival IT Solutions, and WPForms Lite is not configured to store entries in the website database. Please do not submit passwords or sensitive access codes.

When information is shared

We do not sell personal information. Information may be shared with hosting, technology, or professional service providers when reasonably necessary to operate the website or provide a requested service. We may also disclose information when required by law or when necessary to protect rights, safety, or security.

Retention and security

We keep information only as long as reasonably needed for the purpose for which it was collected, business records, dispute resolution, security, or legal requirements. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Third-party links

This site may link to services such as Google Maps or social platforms. Their privacy practices and cookies are controlled by those providers, and their policies apply when you visit them.

Children’s privacy

This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children through this website.

Your choices and questions

You may contact us to ask about personal information you have provided, request a correction, or request deletion where applicable. Some information may need to be retained for legal, security, or legitimate business purposes.